Privacy Policy

Ryan Gooday Ltd trading as RG Stays is a UK short-term accommodation management company providing professional management services to property owners and landlords.

Company number:

17454933

Registered office:

17 Walpole Road, Great Yarmouth, NR30 4NG

If you have any questions about this policy or how we handle your personal information, you can contact us at hello@rgstays.co.uk

When you complete our property assessment form, we collect the information you choose to provide, which may include:

• Your name
• Email address
• Phone number
• Property location
• Property type
• Number of bedrooms
• Any information included in your message

We do not intentionally collect any other personal information about you when you browse this website.

We use the information you provide to:

• Respond to your enquiry
• Contact you about your property assessment
• Discuss whether RG Stays's services may be suitable for your property
• Follow up with you regarding your enquiry

Where applicable, our lawful basis for processing your information is that it is necessary to take steps at your request before potentially entering into a contract. We may also rely on our legitimate interests in responding to and managing genuine enquiries about our services.

We do not use enquiry information to add you to marketing lists without an appropriate lawful basis. We do not sell your personal information or share it with third parties for their own marketing purposes.

Information submitted through our property assessment form is sent to us by email so that we can respond to your enquiry.

Our email provider may process the information submitted through the form on our behalf for the purpose of providing email delivery and related services.

This website is hosted by a third-party hosting provider. The hosting provider may process standard technical information, such as IP addresses and server request information, where necessary to provide, maintain and secure the website.

This website does not set any cookies. We do not use Google Analytics, Google Ads tags, Meta Pixel, any other advertising or analytics scripts, chat widgets, maps, video embeds or tracking pixels.

We use only two strictly necessary storage items, both kept on your own device and never sent to us or to anyone else. If you choose a light or dark appearance for the site, your choice is remembered in your browser's local storage so the site looks the same next time you visit. Your scrolling position on a page is briefly held in your browser's session storage so the site behaves correctly when you move back and forth between pages; it is cleared when you close the tab.

Because these are strictly necessary for the website to work as you have asked it to, no consent banner is required. You can clear them at any time through your browser settings.

Our fonts are loaded from Google Fonts. This means your device requests the font files from Google, which will receive your IP address and standard technical request information. No cookies are set by this and we do not receive any information from it.

Our website hosting provider may use strictly necessary cookies or similar technologies where required for security, technical operation or delivery of the website. These technologies are not used by us for advertising or tracking purposes.

We keep enquiry information only for as long as reasonably necessary to deal with your enquiry and any follow-up communication.

If you become a client of RG Stays, we may retain the personal information necessary to provide our services and to meet our legal, regulatory, accounting and record-keeping obligations.

We will not retain personal information for longer than is reasonably necessary for the purposes for which it was collected, unless we are required or permitted by law to retain it for longer.

Under UK data protection law, you may have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how we process your information in certain circumstances
• Object to certain types of processing
• Request the transfer of certain personal information to another organisation where applicable
• Withdraw consent where we rely on consent as our lawful basis for processing

To exercise any of these rights, please contact us at hello@rgstays.co.uk

We will respond to your request within the applicable legal timeframe.

If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner's Office (ICO).

You can contact the ICO through its website at ico.org.uk

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or how we process personal information.

The latest version will always be published on this page, with the date of the latest update shown at the top.